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DEV-SDA-09Should9 of 15 in SDA

Declare return, shipping and loyalty policies once at organisation level

Level
Should

Recommended: skip it only for a reason you can name.

Documentation

Documented

At least one cited Google document states or supports it.

Covered

Automatic

Decided from one URL.

Why it matters

Google's shopping markup supports loyalty programs, shipping policies and return policies defined at organisation level, with details at product level only where they differ.

How to meet it

On the homepage or a policy page, add an Organization (or OnlineStore) block with hasMerchantReturnPolicy, hasShippingService (a ShippingService with shippingConditions) and hasMemberProgram (a MemberProgram with tiers). Override in the Offer (OfferShippingDetails, member prices with validForMemberTier) only for exceptions. From each Offer, reference the organisation-level policies by @id only, as Google's merchant listing guide shows: shippingDetails with an OfferShippingDetails whose hasShippingService is {"@id": ...}, and hasMerchantReturnPolicy {"@id": ...}.

How to test it

The Rich Results Test on the homepage detects the organisation details, and the Merchant listings report recognises shipping and returns.

How Regensbot covers it

AutomaticNeedsOne URL

Decided from one URL.

An audit reads the response, the headers, the HTML, robots.txt, the sitemaps and the structured data, and the finding shows the evidence it saw.

How verdicts workWhat you connect

Sources

Google documents04

  1. 01Merchant shipping policy (ShippingService) structured dataGoogle Search Central (opens in a new tab)
  2. 02Loyalty program (MemberProgram) structured dataGoogle Search Central (opens in a new tab)
  3. 03Organization (Organization) structured dataGoogle Search Central (opens in a new tab)
  4. 04Merchant listing (Product, Offer) structured dataGoogle Search Central (opens in a new tab)

Claims in the knowledge base04

  1. D2-C505ConfirmedWhat is Structured Data and why we need it on the internet.Said on stage
  2. D2-C502ConfirmedWhat is Structured Data and why we need it on the internet.Said on stage
  3. D3-C383ConfirmedShopping on Search: Beyond the blue linksSaid on stage
  4. D3-C384SourceShopping on Search: Beyond the blue linksGoogle's documentation

Claim IDs refer to the Search Central Live 2026 knowledge base. The knowledge base (opens in a new tab)

Confirmed
Google's documentation states the same thing.
Source
The claim is the cited document itself.

Audit

Check it on your site.

One audit checks a URL against all 138 requirements and returns one finding for each, with its source. One URL decides 66; for each of the others, the finding says which source to connect.