Why it matters
Google's shopping markup supports loyalty programs, shipping policies and return policies defined at organisation level, with details at product level only where they differ.
How to meet it
On the homepage or a policy page, add an Organization (or OnlineStore) block with hasMerchantReturnPolicy, hasShippingService (a ShippingService with shippingConditions) and hasMemberProgram (a MemberProgram with tiers). Override in the Offer (OfferShippingDetails, member prices with validForMemberTier) only for exceptions. From each Offer, reference the organisation-level policies by @id only, as Google's merchant listing guide shows: shippingDetails with an OfferShippingDetails whose hasShippingService is {"@id": ...}, and hasMerchantReturnPolicy {"@id": ...}.
How to test it
The Rich Results Test on the homepage detects the organisation details, and the Merchant listings report recognises shipping and returns.
How Regensbot covers it
Decided from one URL.
An audit reads the response, the headers, the HTML, robots.txt, the sitemaps and the structured data, and the finding shows the evidence it saw.
Sources
Google documents04
- 01Merchant shipping policy (ShippingService) structured dataGoogle Search Central (opens in a new tab)
- 02Loyalty program (MemberProgram) structured dataGoogle Search Central (opens in a new tab)
- 03Organization (Organization) structured dataGoogle Search Central (opens in a new tab)
- 04Merchant listing (Product, Offer) structured dataGoogle Search Central (opens in a new tab)
Claims in the knowledge base04
- D2-C505ConfirmedWhat is Structured Data and why we need it on the internet.Said on stage
- D2-C502ConfirmedWhat is Structured Data and why we need it on the internet.Said on stage
- D3-C383ConfirmedShopping on Search: Beyond the blue linksSaid on stage
- D3-C384SourceShopping on Search: Beyond the blue linksGoogle's documentation
Claim IDs refer to the Search Central Live 2026 knowledge base. The knowledge base (opens in a new tab)
- Confirmed
- Google's documentation states the same thing.
- Source
- The claim is the cited document itself.